How We Score Telehealth Providers
A 0 to 100 trust score built from three equally weighted categories
Updated
What the score is
The telehealth trust score summarizes what we could document about a provider's business and policies. It runs from 0 to 100 and appears as a bare number, such as 72, on provider reviews and directory cards. It rates three things: what independent patients report, how long and how openly the company has operated, and how clearly it states prices, renewals, refunds and care rules.
Each category counts for one third of the overall score. The overall score is the average of the three category scores, rounded to a whole number.
The three categories
Independent reviews 1/3 of the score
What patients say on platforms the provider does not control. Review volume weighs heavily: a provider cannot collect thousands of reviews without operating a real service.
Examples of what it covers:
- Rating and number of reviews. Trustpilot, BBB and Google rating, and how many reviews stand behind it.
- Recency and breadth of feedback. Whether dated reviews are recent and cover more than a handful of early signups.
- Reddit and forum sentiment. First-person patient accounts on open forums, including mixed and negative ones.
- Complaint patterns and responses. Recurring billing, delivery or support complaints, and whether the provider answers them.
Operating history 1/3 of the score
Who runs the service, for how long, and what the public record shows. Telehealth is a regulated industry, so named licensed clinicians and pharmacies are expected and a clean record counts in a provider's favour.
Examples of what it covers:
- Years in business and continuity. A consistent named legal operator, a founding date and an unbroken service record.
- Licensed clinicians and medical group. Named physicians or medical groups and a way to check credentials.
- Dispensing pharmacies. Named 503A or 503B pharmacies and registry records.
- Regulatory and legal record. FDA warning letters, state medical-board actions and lawsuits.
Policy transparency 1/3 of the score
How clearly the provider states prices, renewal, refunds and care rules.
Examples of what it covers:
- Prices published up front. Treatment-specific prices, what the plan includes and what costs extra.
- Subscription and auto-renew disclosure. Billing cycle, renewal timing, commitment length and any later installments.
- Cancellation and refund terms. Cancellation steps, notice periods and refund rules.
- Eligibility and medical-review process. Who reviews the intake, how eligibility and state availability are decided.
- Compounded versus brand-name disclosure. Whether the provider states which medications are FDA-approved and which are compounded.
- Privacy notice and contact details. A privacy notice, a working support route, hours and a business address.
How a score is calculated
- Judge each category from 0 to 100 on the evidence on record, using the guide below. Each review uses the relevant evidence examples for that provider. The examples do not get numbers of their own.
- Average the three category scores and round to a whole number. For example, categories of 90, 80 and 70 give an overall score of 80.
| Category score | Evidence on record |
|---|---|
| 90 to 100 | Strong, well-documented and corroborated by sources outside the provider. Any mark on the record is limited and specific. |
| 70 to 89 | Solid and clearly published, with some gaps or inconsistencies. |
| 50 to 69 | Partial, vague, or different across sources. |
| 25 to 49 | Thin, unnamed or materially inconsistent. |
| 0 to 24 | Little or no independent evidence, or unresolved adverse evidence. |
Review volume counts heavily
Telehealth is a regulated industry, and a provider does not gather thousands of independent reviews without operating a real service. A high rating across a large number of reviews supports a high independent-reviews score. A small review sample limits confidence, while the score also reflects the feedback itself and any documented complaint patterns.
A clean record counts
Licensed clinicians and dispensing pharmacies are a legal requirement, so a provider that names them and has no regulatory action on record scores well on operating history. A documented FDA warning letter or state action lowers the score in proportion to what it found.
How evidence is gathered and dated
Evidence comes from three places: the provider's own published pages (terms, pricing, FAQ, refund and shipping policies), independent platforms such as Trustpilot and Reddit, and public records such as FDA warning letters, SEC filings, state license lookups and the federal NPI registry. We read these pages directly. We do not buy treatment to score it.
Every source on a provider review shows the date we checked it. Provider-published statements are treated as claims until a source outside the provider supports them. Prices, terms and review counts change, so a score reflects the date it was assessed, shown beside the score on each profile. Affiliate terms and website traffic do not contribute to the score.
What the score is not
- It is not medical advice. A licensed clinician decides whether any treatment is appropriate for you.
- It is not a judgment of clinical quality, safety or treatment results.
- It is not an FDA, state-board or LegitScript determination. Compounded medications are not FDA-approved drug products.
- It is not a guarantee about any individual order, price or refund. Terms can change after the date shown.
- It is not the peptide vendor quality rating. Vendors use a separate 10-point rubric on a different page.
Current scores
| Provider | Overall | Independent reviews | Operating history | Policy transparency |
|---|---|---|---|---|
| Winona | 94 | 94 | 94 | 95 |
| Direct Meds | 93 | 95 | 93 | 90 |
| Hello Wisp | 93 | 93 | 96 | 91 |
| Sesame Care | 90 | 90 | 93 | 88 |
| Found Health | 84 | 80 | 88 | 84 |
| TeloMeds | 84 | 70 | 92 | 89 |
| Peps RX | 81 | 70 | 88 | 86 |
| Gala Health | 77 | 86 | 72 | 72 |
| GobyMeds | 77 | 85 | 55 | 90 |
| Sprout Health | 77 | 72 | 78 | 80 |
| TelePep | 71 | 54 | 72 | 86 |
| MadeMed | 69 | 52 | 72 | 82 |
| BraveRX | 64 | 56 | 55 | 80 |
| System Labs | 63 | 50 | 62 | 76 |
| HealthRX | 62 | 52 | 55 | 80 |
| Oak Longevity | 60 | 62 | 55 | 62 |
| Live Vital | 58 | 50 | 62 | 62 |
| Wellorithm | 57 | 50 | 52 | 68 |
Trust score FAQ
What does the telehealth trust score measure?
It rates documented business and policy signals on a 0 to 100 scale: independent reviews, operating history and policy transparency, weighted one third each. It is not a measure of clinical quality or treatment results.
How is each category scored?
Each category receives one judged score from the evidence on record. The examples listed under a category show what it covers; they are not scored or averaged separately. The overall score is the average of the three category scores.
Is a high score a recommendation to use a provider?
No. A licensed clinician decides whether any treatment is appropriate for you. Compounded medications are not FDA-approved drug products, and a high score does not change that.
Do affiliate relationships change a provider's score?
No. Affiliate terms and website traffic do not contribute to the score. Disclosures appear on every provider page.
How is this different from the peptide vendor ratings?
Vendor ratings use a separate 10-point rubric for research-chemical suppliers. The telehealth score is a separate 0 to 100 scale for telehealth providers and is shown as a bare number so the two cannot be confused.
Browse telehealth provider reviews
Independent comparison. PeptidePrices may earn a referral fee when you start a plan through these links; this doesn't affect what you pay.
Not medical advice. Prescriptions are issued at a licensed provider's discretion and results vary. Compounded medications are not FDA-approved. PeptidePrices is not a pharmacy, provider, or manufacturer.